Privacy Policy

EduSure (“we”, “us”, or “our”) operates the website edusureschool.com and the EduSure student portal and mobile application. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services.

By accessing our website, enrolling in a course, or using the EduSure app, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of personal information:

• Identity & Contact: Full name, email address, phone number, city/state.
• Academic Information: Current qualification, target exam(s), performance in mock tests and assessments.
• Payment Information: Transaction details processed through our payment gateway. We do not store full card or bank account numbers.
• Usage Data: Pages visited, time spent on content, videos watched, and device/browser information collected automatically via cookies and analytics tools.
• Communications: Messages sent to us via WhatsApp, email, or the contact form.
• Result & Achievement Data: Exam results, ranks, and institution admissions if you inform us or consent to share them.

2. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our coaching services and student portal.
• Process enrolments and payments.
• Send course updates, class schedules, doubt session reminders, and relevant educational resources.
• Respond to your queries and support requests.
• Analyse usage patterns to improve course quality and website experience.
• Publish student success stories, testimonials, and results in our marketing materials — with your consent (see Section 6).
• Comply with legal obligations.

3. Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics. These include:

• Essential cookies: Required for the website and student portal to function correctly.
• Analytics cookies: We use Google Analytics to understand aggregate user behaviour. This data is anonymised and not linked to individual identities.
• Marketing cookies: May be used to serve relevant ads on third-party platforms.

You can control cookies through your browser settings. Disabling cookies may affect your experience on certain pages.

4. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. We may share information only in the following circumstances:

• Service providers: Third-party vendors who help us operate our platform (e.g. payment processors, email service providers, cloud hosting), bound by confidentiality obligations.
• Legal compliance: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request deletion of your account, we will remove or anonymise your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g. tax records).

6. Student Results & Marketing Consent

When you inform us of your exam result or institution admission, you consent to EduSure using your name, photograph (if provided), exam result, and testimonial in our promotional and marketing materials — including the website, social media, and advertisements.

If you wish to withdraw this consent, you may write to us at contact@edusure.in. We will remove your details from future marketing materials within 14 days. Previously published content (e.g. printed brochures) may not be immediately retractable.

7. Data Security

We implement reasonable technical and organisational safeguards to protect your personal data from unauthorised access, disclosure, or loss. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your student portal login credentials confidential. Do not share your username or password with anyone.

8. Children's Privacy

Our services are intended for students aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw marketing consent at any time.
• Raise a grievance regarding data handling.

To exercise any of these rights, email us at contact@edusure.in.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Drive for past papers, YouTube for video solutions). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top of this page will reflect the most recent revision. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable data protection rules. Any disputes shall be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: